Ordering Via Shopping Cart
When you decide you want to order an item, you must first click on the item's picture or name. This will link to the item's product page, which offers further information about the item, as well as its price, inventory status, and more. If you wish to buy a particular item, click on "Add to Cart," and then you may either "Continue Shopping" or "Proceed to Checkout."
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Changing or Removing the Contents of Your Shopping Cart
Click the "Shopping Cart" link at the top of any page. You will then be able to review the list of items in your cart, and you may change the quantity of each item if you wish. To remove an item from your cart, change the quantity to 0 (zero), or simply click on the "Remove" button.
When you are satisfied with your order, click Update. To send us your order, click "Checkout."
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Checking Out
Shopping Cart
Log In
Shipping Information
- Single Shipping Address
- Multiple Shipping Addresses
- Gift Information
Shipping Summary and Options
- Hold the Order until all Books are Available
- Ship the Books as they Come In
Order Summary
Order Confirmation
Shopping Cart
When you are ready to purchase your items, click the "Shopping Cart" link at the top of any page, and then click "Proceed to Checkout." This will take you to the Log In page.
Log In
If you are a returning customer, enter your username and password. If you are a new customer, you may open a new account by clicking on "My Account." You may also proceed through the checkout process. If it is your first purchase on our site, proceeding through the checkout process will automatically create an account for you. Your username will be your email address, and you will be asked to create a password.
Shipping Information
After you click "Continue," you will come to the Shipping Information page. At this point, you will indicate whether you want the order to be shipped to you or picked up at the store. If all of the books in your order will be shipped to the same address, you can continue on this initial Shipping Information page. If you would like to ship to multiple addresses, select the "Multiple Addresses" option at the bottom of the page.
Single Shipping Address
If all of the items in your order are being shipped to one address, stay on this page. Use the checkboxes on the right to mark any items that are gifts. You will later have the opportunity to choose a message and wrapping paper for any gift item.
Next, enter your shipping address and click "Continue." If you have gift items marked, you will go to the Gift Information page. If you do not have any gift items in your order, you will go directly to the Shipping Summary and Options page.
Returning customers will note that these fields already contain the information you provided at registration; you may change any of these fields if you wish.
Multiple Shipping Addresses
If you choose to ship to multiple addresses, items will be split so you can choose a separate shipping address for each. Use the checkboxes on the right to mark any items that are gifts. You will later have the opportunity to choose a message and wrapping paper for any gift item.
Next, for each item, use the Shipping Address pull-down menu to choose an address from your account information, or enter a new address in the blank address fields. Once you enter an address and place an order, it will appear on the pull-down menu for all future transactions. Returning customers will note that these fields already contain the information you provided at registration; you may change any of these fields if you wish.
Click "Continue" once you have entered a shipping address for each item and checked any gift items. If you have gift items in your order, you will go to the Gift Information page. If you do not have gift items, clicking "Continue" will send you to the Shipping Summary and Options.
Simply check the box for any gift items and click "Continue." If you have gift items, you will go to the Gift Information page. If you do not have any gift items, you will go to the Shipping Summary and Options page.
Gift Information Page
Here you can choose the type of wrapping paper and the gift message you would like for each book.
Once you have entered your gift options, click "Continue" to go to the Shipping Summary and Options page.
Shipping Summary and Options
This page summarizes your order.
If you have multiple items in your order, you have the option of shipping all of the books together or having them shipped as they are available. The latter option might incur more shipping costs to you.
If you are shipping to multiple addresses, each address is listed separately. Once again, if you have multiple items being sent to any of the addresses, you are given the option to hold the items and ship them together or ship the items as they are available. The latter option might incur more shipping costs to you.
This page also has a pull-down menu that lists the various shipping methods. We offer Standard, Second Day, Next Day, Pick Up at Store, or International. The shipping rates are listed in the pull-down menu.
Standard Orders are shipped USPS Priority Mail.
Second Day and Next Day will ship UPS.
Note: Even if, in the first step of the checkout process, you did not choose the "pick up at store" option, you may still flag an item as such on this (Shipping Summary and Options) page. You will receive an email or call when all of your books are available for pick-up at the bookstore.
International shipping costs vary. You will receive an email or call you with a shipping quote for these orders. You will then have the option to continue the order based on the shipping quote, or cancel the order.
If you are shipping to multiple addresses, you may choose a variety of shipping methods. For example, you may have one order sent Next Day, another picked up at the store, and send another to your cousin overseas.
For more information on shipping, see Shipping Terms and Conditions.
Once you have decided whether to ship the books all at once or as they come in, and have chosen a shipping method for each address, click "Continue" at the bottom of the page. This will send you to the Order Summary page.
Order Summary
This page contains the final order totals with subtotal, shipping, and tax for each order. It also contains fields for your credit card and billing address information. Please enter the cardholder's name exactly as it appears on the card.
This page gives you the opportunity to enter tax-exempt information, if applicable. You will need your organization's name, tax ID number, address, and phone number. Enter the information in the pop-up window. Your order will reflect the change once you click "Submit" on the pop-up window.
Once you have entered your billing information and, if necessary, tax-exempt info, click "Finalize Order." Once finalized, an order cannot be changed. If you would like to make changes before finalizing your order, click "Change your Order" to go back to your shopping cart and edit your order information.
Order Confirmation
This contains your order number. Click on the "printer-friendly version" button to have a copy of your order for printing. (We recommend that you print this screen and save it until your order arrives.) Additionally, soon after the order has been placed, you will receive an order-acknowledgement email.
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Canceling an Order
If you need to cancel an order, email or contact us as soon as possible, and we will cancel any order that has not yet shipped. Please include your name and order number.
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Credit Card Security
The Elliott Bay Book Company website is a participant in the BookSense.com program, the organization of independent bookstores. To protect the security of the information you give us when you order online, we use SSL (Secure Sockets Layer) technology. SSL encrypts your information so that no one other than the BookSense.com sites will be able to decode it. SSL establishes a secure connection between your computer and our computers, and that connection remains secure until you complete or cancel an order.
How will you know if your connection is secure? Simply check the lower left corner of your browser window after you access the server. If you see a closed lock or an unbroken key (depending on what browser you are using), SSL is working.
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After You Place an Order
Once you've finalized and placed an order, you will see a printable screen with an order confirmation number and our contact information. (We recommend that you print this screen and save it until your order arrives.) Additionally, soon after the order has been placed, you will receive an order-acknowledgement email.
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Special Orders
You may note that certain items in your Shopping Basket are marked with an asterisk. The asterisk indicates a Special Order. Books flagged as Special Orders are typically harder-to-find titles. It may take us longer than expected to find these titles, and the price may differ from the price displayed online. For any Special Order, we will contact you with a final price for the book and an estimated shipping date.
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Shipping
Rates
Final shipping cost for an order is composed of a flat per-order shipping fee, plus a fixed per-book fee. These fees will be displayed during the checkout process.
Options
When you create a password-protected account, you'll be able to enter your shipping address preferences. The next time you shop with us, you'll log in and your shipping address preferences will be right there. You can change your addresses at any time, if you wish.
If the items you've ordered will be available at different times, you have the ability to choose whether to ship all of the items together—and pay shipping once—or to split the order and pay shipping more than once.
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Payment
You may pay for your orders with Visa, MasterCard, or American Express. Checks will not be accepted.
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Sales Tax
Sales tax is charged for in-state orders, but not for out-of-state orders. (You will always be charged sales tax if you live in New York State, because BookSense.com has a physical presence in New York.)
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Making a Return
We value you as a customer, and it is important to us that you are completely satisfied with each purchase. For that reason, you may return any item purchased from us by bringing or shipping the item to the store from which the purchase was made.
Items being returned must be:
- Returned within 30 days of purchase.
- Accompanied by a receipt, packing list, or other proof of purchase.
- In saleable condition.
We do not offer cash refunds. Instead, all returned items will be replaced with an equivalent amount of store credit. Shipping charges will not be included in the total of the refund unless the wrong book or a damaged book was shipped.
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John Gierach
Will Durst
