Browse Books: Business & Economics / Customer Relations

The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail Cover Image
The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail (Paperback)
By Clayton M. Christensen
$28.00
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What Your Customer Wants and Can't Tell You: Unlocking Consumer Decisions with the Science of Behavioral Economics (Marketing Research) Cover Image
What Your Customer Wants and Can't Tell You: Unlocking Consumer Decisions with the Science of Behavioral Economics (Marketing Research) (Paperback)
By Melina Palmer
$18.95
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The Airbnb Way: 5 Leadership Lessons for Igniting Growth Through Loyalty, Community, and Belonging Cover Image
The Airbnb Way: 5 Leadership Lessons for Igniting Growth Through Loyalty, Community, and Belonging (Hardcover)
By Joseph Michelli
$28.00
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The Trusted Advisor Cover Image
The Trusted Advisor (Paperback)
By David H. Maister, Charles H. Green, Robert M. Galford
$17.99
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Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service (Disney Institute Book, A) Cover Image
Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service (Disney Institute Book, A) (Hardcover)
By The Disney Institute, Theodore Kinni, Tom Staggs (Foreword by)
$24.99
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Fish!: A Proven Way to Boost Morale and Improve Results Cover Image
Fish!: A Proven Way to Boost Morale and Improve Results (Hardcover)
By Stephen C. Lundin, PhD, John Christensen, Harry Paul, Ken Blanchard
$26.00
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The Widest Net: Unlock Untapped Markets and Discover New Customers Right in Front of You Cover Image
The Widest Net: Unlock Untapped Markets and Discover New Customers Right in Front of You (Hardcover)
By Pamela Slim
$26.00
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Everything I Know About Business I Learned from the Grateful Dead: The Ten Most Innovative Lessons from a Long, Strange Trip Cover Image
Everything I Know About Business I Learned from the Grateful Dead: The Ten Most Innovative Lessons from a Long, Strange Trip (Paperback)
By Barry Barnes, PhD, John Perry Barlow (Foreword by)
$17.99
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Inspired: How to Create Tech Products Customers Love Cover Image
Inspired: How to Create Tech Products Customers Love (Hardcover)
By Marty Cagan
$30.00
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Building a Storybrand: Clarify Your Message So Customers Will Listen Cover Image
Building a Storybrand: Clarify Your Message So Customers Will Listen (Hardcover)
By Donald Miller
$24.99
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Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise Cover Image
Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise (Hardcover)
By Horst Schulze, Dean Merrill (With)
$26.99
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ITIL Foundation, ITIL 4 Edition (ITIL 4 Foundation) Cover Image
ITIL Foundation, ITIL 4 Edition (ITIL 4 Foundation) (Paperback)
By AXELOS
$67.41
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